Terms of service

Terms of Service

Last updated: October 27, 2026

1. Overview

Welcome to our online store. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to the operator of this store.

We offer this website, including all information, tools and services available from it, to you, the customer, subject to your acceptance of these Terms of Service.

By visiting our website or purchasing from us, you agree to these terms, together with any applicable policies referenced on our website. If you do not agree with these terms, please do not use our website.

These Terms of Service do not limit any mandatory rights you may have under applicable consumer protection laws.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Eligibility and Use of Our Website

You must have the legal capacity to enter into a purchase contract under the laws applicable to you, or use our website with the involvement of a parent or legal guardian where required.

You agree to use our website only for lawful purposes and not to engage in fraudulent, abusive, or harmful activity.

You must not attempt to interfere with the security or operation of our website, introduce malicious code, or use our website in a way that violates applicable laws.

3. Products and Descriptions

We sell vintage and second-hand clothing and related products.

We make reasonable efforts to display product descriptions, photographs, sizes, measurements, colours, and condition accurately. However, colours may appear differently depending on your screen and device.

As our products may be vintage or second-hand, individual items may show signs of previous wear, age, or imperfections. Any significant known flaws will be described in the relevant product listing where appropriate.

Please review product descriptions and photographs carefully before placing an order. The vintage or second-hand nature of a product does not remove your statutory consumer rights.

4. Prices and Availability

All product prices and applicable delivery charges will be displayed before you complete your purchase.

Prices and product availability may change without prior notice. Any change will not affect an order that we have already accepted, except where correction or cancellation is permitted by applicable law.

We reserve the right to correct obvious pricing or listing errors. If an error affects an order you have placed, we will contact you to explain the situation and handle it in accordance with applicable law.

Because vintage items are often unique, a product may only be available in a single quantity.

5. Orders and Payment

When you place an order, you agree to provide accurate and complete information necessary to process your purchase.

Your order is subject to acceptance and payment confirmation. We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, payment issues, or genuine stock errors.

If we cancel an order after payment has been taken, we will refund the amount due in accordance with applicable law.

Payment is processed through the payment methods available at checkout. We do not intentionally store full payment card details on our own systems.

Your order confirmation does not remove any statutory rights you may have as a consumer.

6. Shipping and Delivery

Available delivery methods, delivery charges, and estimated delivery times will be displayed during checkout or in the relevant shipping policy.

We will ship orders to the address provided at checkout. Customers are responsible for ensuring that their delivery information is accurate and complete.

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control. However, we will comply with applicable legal delivery deadlines and obligations.

If no delivery date or period has been agreed, applicable French law generally requires delivery within 30 days of the contract being concluded.

Any issue relating to lost, delayed, or incorrectly delivered orders should be reported to us at the contact address below.

7. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Returns and Refunds Policy, which forms part of the information provided to customers before purchase.

Where the statutory right of withdrawal applies, eligible customers generally have 14 days from receiving their goods to notify us that they wish to withdraw from the purchase, followed by a further 14 days to return the goods.

For ordinary change-of-mind returns, customers are responsible for the direct cost of return shipping where this has been communicated before purchase and is permitted by law.

We do not provide free return shipping for ordinary change-of-mind returns.

This does not limit any rights relating to defective, damaged, incorrect, or non-conforming products. Such issues will be handled in accordance with applicable consumer protection law.

For full details, please consult our Returns and Refunds Policy.

8. Legal Guarantees

Nothing in these Terms of Service excludes or limits mandatory legal guarantees available to consumers.

Where applicable, customers benefit from statutory protections concerning conformity of goods and hidden defects, including protections that apply to second-hand products sold by a professional seller.

These rights are separate from the voluntary right of withdrawal described in our Returns and Refunds Policy.

9. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, design elements, and other materials, belongs to us or is used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use website content without prior permission from the relevant rights holder, except where permitted by law.

10. Third-Party Services and Links

Our website may include third-party tools, payment services, applications, or links to external websites.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for the independent content or practices of external websites, subject to any obligations imposed on us by applicable law.

Your use of third-party services is subject to the terms applicable to those services.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection law.

12. Errors and Website Availability

We may occasionally update product information, correct errors, or modify website content.

We do not guarantee that our website will always be available without interruption or technical errors. We will not exclude or limit liability where doing so would be prohibited by applicable law.

Nothing in these terms limits any mandatory rights or remedies available to consumers.

13. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising from the improper use of our website or from circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability for matters that cannot legally be excluded or limited, including mandatory consumer rights and applicable legal guarantees.

14. Governing Law and Disputes

These Terms of Service are governed by applicable French law, without depriving consumers of any mandatory protections available to them under the laws that apply to their situation.

If you have a concern or complaint about an order, please contact us first so we can try to resolve the issue.

Where required by French law, consumers may be entitled to refer a dispute to a consumer mediator after first attempting to resolve it directly with us. The relevant mediation information will be provided in our legal notices or Terms and Conditions of Sale.

Nothing in this section restricts a consumer's right to bring proceedings before a competent court.

15. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page with a revised “Last updated” date.

Changes will not remove rights that have already accrued to customers or override mandatory legal requirements.

16. Contact Information

If you have questions about these Terms of Service or an order, please contact us at:

Email: janerrannn@gmail.com

Please include your order number when contacting us about an existing purchase.